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Office of the Assistant Secretary for Planning and Evaluation – Virtual Case Management Considerations and Resources for Human Services Programs

Publication Date
Publication Overview
As a first step in adopting virtual case management approaches, this document lays out technology and practice considerations, as well as resources. Much of the information compiled is drawn from health care services, which has made considerable progress over the past decade in telehealth. While health services differ in many ways from human services, telehealth services can provide useful lessons and resources.
Federal Agency/Bureau
Department of Health and Human Services